Este empleo fue publicado hace mas de 20 dias
1

Postulante

full time Support engineer/Technical support

Olga Ivanova
Mexico - Tijuana

JOB OVERVIEW
Responsibilities:
1. Must be able to clearly communicate via phone, email and instant messaging with end users and technicians.
2. Record, maintain and updates issues in the Incident Management system.
3. Keep customers informed on the status of their requests.
4. Resolution of level one issues - Following knowledgebase articles and procedures.
5. Document and submit problem resolutions to the knowledge database in order to assist other Support personnel with problem resolutions.
6. Escalate incidents to level2/level3 support.
7. Identify recurring issues.

Required Qualifications:
1. Understanding of the basics of Microsoft Server OS and Linux OS.
2. Network basics, such as TCP/IP, Ping, Trace Route.
3. Must be customer and detail oriented.
4. Available for multiple shifts, including afternoons and/or overnights.
5. Ability to work at US business hours : 9 a.m. - 6 p.m.

Desired Qualifications:
1. VMware knowledge.
2. Hyper-V knowledge.
3. 1+ Years of technical support or IT desk side support.
4. Fluent in English.
5. Willingness to learn new tools and technologies and take on new responsibilities as assigned.

Skills required:

• English
- Speaking
- Writing
« Volver al incio
Es este anuncio un fraude o ilegal? Reportelo   
Recomendar a un amigo
publicado 08-09-2016
visto: 2374 veces
Ultimos Empleos en Ingenieria
full-time Front End Developer
Talentoo Net
España - Madrid
21-03-2017
full-time SE SOLICITAN 2 ING EN SITEMAS INFORMATICA O AFIN
proas evolution
Mexico - Ciudad de México
22-03-2017
full-time VACANTE DE INGENIERO MECANICO CON EXPERIENCIA EN INYECCION DE PLASTICO - COAUILA
PEOPLE CARE
México - Saltillo
24-03-2017
full-time Desarrollador Sr. Windows con C++ - Ref 1619
HNPatagonia
Argentina - Buenos Aires
19-03-2017
full-time ING. MANUFACTURA SHEET METAL
MYSCONSULTORES
Mexico - Nuevo Leon
21-03-2017
full-time Desarrollador JAVA Senior - Ref 1631
HNPatagonia
Argentina - Buenos Aires
19-03-2017
full-time PM desarrollo de software - Ref 1615
HNPatagonia
Argentina - Rio Negro
19-03-2017
full-time Dibujante en AutoCAD
RODA INGENIERIA
Argentina - Buenos Aires
20-03-2017
full-time Consultor Implementador Softland Logic - Ref 16313
HNPatagonia
Argentina - Buenos Aires
19-03-2017
full-time Electromecanico
Polimeros del uretano SA de CV
Mexico - Ciudad de México
23-03-2017
full-time Diseñador/a UI
Atlantia Search
Mexico - Ciudad de México
22-03-2017
full-time GeneXus Developer Sr - Ref 1624
HNPatagonia
Argentina - Buenos Aires
19-03-2017
full-time Becaria Nalco Water- Altamira
PROBECARIOS
Mexico - Tampico
22-03-2017
full-time Administrador de Servidores Linux
SION S.A
Argentina - Buenos Aires
23-03-2017
full-time Ingeniero en soporte a ventas
Polimero del Uretano SA de CV
Mexico - Mérida
23-03-2017
Utilizamos cookies propias y de terceros para realizar la medición de los hábitos de navegación de los usuarios y ofrecer publicidad de interes. Si continuas navegando, consideramos que aceptas su uso. OK | Más información